Our security, stewards and front-of-house teams are all here to help with any questions or concerns you may have during an event, and they are supported by our colleagues at the Metropolitan Police and British Transport Police.

These teams are all friendly and approachable – and if you ever feel lost, confused or overwhelmed during an event, please don’t hesitate to let them know. We’re here to help.

In addition to trained medical teams on site to support anyone feeling unwell, we also have a dedicated Welfare and Support team located in the stadium’s Welfare Suite, who are always happy to provide specialist assistance to those who need it.

There are some simple guidelines that you can follow before the event to help ensure you have a positive experience:

• Plan your journey to and from the stadium – especially if the event you’re attending is due to finish late. Be sure to check in advance for travel disruption and factor in last train times.
• Use the Transport for London Journey Planner for up-to-the minute information.
• Travel with those with whom you are attending, if possible. Make sure that everyone is accounted for before you leave the stadium.
• If you’re planning on using taxis or other private hire vehicles for any part of your journey to/from the stadium, we recommend only using those booked through a reputable company. For Uber journeys, please familiarise yourself with our Northern and Southern Uber pick-up points.
• Charge your phone in advance – especially if your ticket is on your phone. Portable phone/battery chargers are permitted inside Tottenham Hotspur Stadium, and we would recommend bringing one where possible.
• There are power banks on a pay as you go service. Independent through lifesaver company. Sustainable Phone Charging for Events | Lifesaver Power These are located on all GA areas and in the east and west atrium for premium guests.
• We advise against camping overnight or queuing in advance for any events. However, if you do choose to do so, please think ahead about the appropriate provisions to bring, including water, snacks, sun cream, and more.
  • Travel-size sunscreen is permitted inside the stadium, provided it is 50ml or less.
  • You can not bring in reusable water bottles. There are water points inside the stadium with glasses available from the bars and also next to the water points in the standing areas.

• As the stadium is an outdoor environment, please ensure you prepare and dress appropriately for the weather.

If you’re attending a non-football event at Tottenham Hotspur Stadium, please take a moment to familiarise yourself with our age restrictions.

• Anyone entering the stadium under the age of 16 must be accompanied by an adult aged 18 or above.
• Anyone under the age of 14 won’t be allowed onto the pitch standing area under any circumstances – even if accompanied by an adult. Please keep this in mind when booking your tickets to the event.
• There is no admittance for children under the age of 3 and we strongly encourage the parents/guardians of children aged 3-5 to consider whether it will be suitable to bring them to a large, busy event.
• All visitors – including young children – will require their own, full-priced ticket.

Our safeguarding team will be issuing children under the age of 11 with wristbands, the teams will be located throughout the stadium and can be identified by their pink tabards.

We also recommend taking a picture of your child for identification purposes in the unlikely event you get separated.

We have a fan services team that are on hand for any questions or queries you may have. 

Illuminated meeting points are displayed around the outside of the stadium after the event. These are also displayed on the stadium map accessible via the app.

If attending as a group, we recommend keeping note of the phone numbers of those you are with – both in your phone and in writing. We also recommend taking note of your block/row/seat number so you can easily find your way back.

Make sure you keep your phone with you at all times so you can contact your group if you get separated. A great way to look out for others in your group is sending live location pins to each other via WhatsApp location services or What3words.

If you do find yourself separated without your phone, or if you require additional assistance, our stewarding teams will be able to provide you with support. Please don’t hesitate to speak with them.

If travelling together, be sure to check that everyone is safe and accounted for before you head home.

Take note of your seat number/location so that you can find your way back. 

Illuminated meeting points are displayed around the outside of the stadium after the event. These are also displayed on the stadium map accessible via the app.

• Stewards are available to help if you need any assistance – just ask.  
• If you require medical assistance, welfare or safeguarding support, or if you believe that a crime is potentially underway, notify your nearest steward.  
• Fan Services Team will be in yellow they are there to help with queries and information around the stadium and the surrounding area.  

You can TEXT 07537 404 821 to report any antisocial behaviours:  ― This enables the Stadium Safety Officer:  

• to view the incident in real time via the stadium's extensive cameras  

• to respond as soon as possible, and stop the behaviours  

• to record evidence, and pursue matters via Stadium sanctions and the criminal justice system, where possible. 

 ― Please note your location (e.g., Block / Row / Seat)  

 ― Please describe the individual(s) of concern where relevant. 

 ― Please note the nature of the concerns - e.g.,  

• Foul language or verbal abuse  

• Physical assault 

• Sexual harassment or abuse  

• Discrimination (including but not limited to: racism, misogyny, homophobia/transphobia, Islamophobia, antisemitism, etc), o physical or sexual misconduct, harassment, and assaults  

• Harm or neglect to children or adults at risk 

• Extremism 

• Smoking, intoxication, and drug use.