Booking Accessible Tickets for Concerts
How do I book accessible tickets?
If you wish to purchase accessible tickets during a presale, please follow the instructions as provided by the presale operator. Although accessible tickets are sold via the Stadium directly, we do not handle all presales communications.
Accessible Area general on sale tickets can be purchased through the Stadium only. Please visit the main event page for the ticket link.
You do not need to purchase an additional ticket for your PA if you are booking in a dedicated accessible area. Once you have booked your ticket, please follow the instructions on your confirmation email for further details on how to submit supporting documentation to finalise your booking and obtain your PA ticket.
Please note that if you require two PAs, you will need to submit supporting documentation that explicitly confirms this. These requests can only be accommodated subject to availability and in certain locations. As a result those requiring two PAs may need to relocate though this will be confirmed once we have received your documentation.
Please note, as part of our commitment to safety, we do not permit wheelchairs, walking aids, visual aids, pushchairs, or trolleys to be taken onto the pitch level. This precaution is in place to alleviate potential trip hazards, prevent sightline obstruction caused by elevation, and ensure unimpeded escape routes in the event of an emergency.
To mitigate this, accessible seating is provided around the pitch perimeter within the level 1 reserved seats. These areas are equipped with localised accessible WCs, food and drink units, and a Changing Places facility. There are further accessible seats available on Levels 2 and 5 and within the Stadium’s Premium areas. Additionally, our dedicated accessible team is available to offer support whenever necessary.
What if I bought my ticket from another provider and need accessible seating?
We can only assist with accessible seating and PA tickets if your ticket was purchased directly through the venue. If not, please contact your ticket provider to request a suitable relocation. Please note, this is not guaranteed.
Although we cannot amend your booking if it was made via another provider, our Access team is on hand to assist with any advice or guidance ahead of your visit. Please contact access@tottenhamhotspur.com with the details of the event you are attending, where your tickets are located and your access requirements.
My needs have changed-can I request accessible support post-purchase?
Yes. If you now require a wheelchair space, please submit your request via this form. Spaces are subject to availability.
We can only amend bookings made by the venue. If you have purchased your tickets through another ticket provider, you will need to contact them directly to make these changes for you.
Although we cannot amend your booking if it was made via another provider, our Access team is on hand to assist with any advice or guidance ahead of your visit. Please contact access@tottenhamhotspur.com with the details of the event you are attending, where your tickets are located and your access requirements.
Please note: Wheelchairs, walking aids, visual aids or stools are not permitted in General Admission standing areas for safety reasons. Unreserved seating is available around the pitch perimeter for General Admission standing ticket holders - you do not need to contact us in advance to use these seats.
Can I book with friends or family in accessible areas?
Accessible seating is for guests with access requirements and their PA. Additional guests should book in nearby General Admission areas. If you require two PAs, submit a request and our Access Team will be in touch. All spaces are subject to availability.
Where should I sit if I require British Sign Language (BSL) interpretation?
Guests requiring BSL interpretation should send in supporting documents that confirm they require this service via this form once tickets go on sale. Subject to relevant supporting documents being received and reviewed we will then sell you a Category 1 ticket located in front of the interpreter and issue a complimentary PA ticket beside that seat should you require it. All tickets will be allocated on a first come first served basis.
Booking Accessible Tickets for Visitor Attractions
The Dare Skywalk and The Dare Skywalk Edge
If you have any access requirements and would like to participate in The Dare Skywalk or The Dare Skywalk Edge, we would kindly ask you to contact us to discuss your requirements in the first instance. A member of the team will be happy to speak with you and assist with making a booking.
For more frequently asked questions, please visit our dedicated Stadium Tours and The Dare Skywalk Accessibility Guide here.
Stadium Tours
Our Tour route is step-free and wheelchair accessible, and there are lifts for visitors to use in the Tottenham Experience and West Atrium. There are also seated areas at several points along the route. Should you need any assistance on your Tour, please do not hesitate to ask one of our Stadium Tour guides. For information on pricing and to book a Stadium Tour, please click here.
F1 Drive - London
Like all our attractions, our objective is to ensure F1 DRIVE is fully accessible. However, we advise against participating in go-kart activities if you have any medical conditions that may be adversely affected by physical exertion. It is important to note that if a particular condition prevents you from obtaining a driver's license, it is likely to restrict your ability to engage in go-karting as well. If you have a hearing impairment, our safety briefing video does have subtitles. However, this is not the case for all our in-race audio, so be sure to contact our team, by emailing contactus@f1drivelondon.com prior to your race day so we can ensure you get the most from your visit. For more Frequently Asked Questions, you can also visit our F1Drive-London FAQ page here.
Getting to and Entering the Stadium for Events
Which entrances are accessible?
Accessible entrances are 1, 5, 13, and 17—all with lift access. Not all entrances are used for every event, so follow the entrance on your ticket.
Can I use an accessible entrance if I have a general admission standing ticket?
It is NOT possible to use these entrances for General Admission Standing. All general admission standing guests must enter via their designated entrance to be wristbanded. Wristbands are not issued at accessible entrances.
Are lifts available?
Yes. Lift operators prioritise disabled guests, older guests, pregnant guests, and those with temporary injuries.
Where can I store my wheelchair?
There are 66 accessible toilets throughout the stadium, including in concourses, hospitality areas, and the Tottenham Experience. Ambulant accessible toilets are also available in every public toilet. Guests are advised to bring a RADAR key to ensure easy access.
Is there a Changing Places facility?
There are 66 accessible toilets throughout the stadium, including in concourses, hospitality areas, and the Tottenham Experience. Ambulant accessible toilets are also available in every public toilet. Guests are advised to bring a RADAR key to ensure easy access.
What accessible toilet facilities are available?
There are 66 accessible toilets throughout the stadium, including in concourses, hospitality areas, and the Tottenham Experience. Ambulant accessible toilets are also available in every public toilet. Guests are advised to bring a RADAR key to ensure easy access.
Are there steps to my ambulant accessible seat?
Yes, there may be a limited number of steps between 0 and 10 to some of our ambulant accessible seats.
If you require further information on your specific booking, please contact access@tottenhamhotspur.com
Accessible Services and Support During Events
What assistance is available for guests who are Deaf or Hard of Hearing?
The stadium has a radio-based assistive hearing system for guests using Telecoil hearing aids. Headsets can be signed out at any accessible entrance (1, 5, 13, 17) and returned post-event. Hearing loops are also fitted at selected kiosks and Tottenham Experience checkouts.
What assistance is available for guests who are Blind or Partially Sighted?
Yes. The Sensory Suite is located in the North Stand by Block 416. It provides a calm, quiet space for guests with sensory impairments. During concerts, views of the stage may be limited. The suite accommodates up to three people (including one PA). Ask an Access Supervisor for access on the day.
Can I bring an assistance animal?
Yes. The Sensory Suite is located in the North Stand by Block 416. It provides a calm, quiet space for guests with sensory impairments. During concerts, views of the stage may be limited. The suite accommodates up to three people (including one PA). Ask an Access Supervisor for access on the day.
Is there a Sensory Suite?
Yes. The Sensory Suite is located in the North Stand by Block 416. It provides a calm, quiet space for guests with sensory impairments. During concerts, views of the stage may be limited. The suite accommodates up to three people (including one PA). Ask an Access Supervisor for access on the day.
Event Day Essentials
Can I bring a stool or camping chair?
You may use these while queuing at street level, but they are not permitted inside the stadium or on podiums. You’ll need to check them into the external bag drop before entering.
What is the bag policy for guests with medical exemptions?
If you need to bring a bag for medical reasons, complete this bag exemption form at least 24 hours before the event. All bags are subject to security checks.
Is accessible parking, including Blue Badge parking, available?
Please refer to the Haringey Council guidelines here.